Program Overview

The program is designed to meet the practical requirements of all front desk staff and customer service personnel to improve their ability to achieve customer satisfaction.

  • Understand the concept and methods of customer service.
  • Develop ethics of customer service dialogue.
  • Create an atmosphere of familiarity with customers and the public.
  • Learn the behavioral patterns of customers and public
Program content
Module 1: Effective Customer Care
  • Recognize the Importance of Customer Care
  • Understand customer perception
Module 2: Customer Excellence
  • Differentiate the customer needs
  • Types of the customer.
Module 3: Customer Care on the Telephone
  • Implement the customer service brand
  • Implement customer service in a business atmosphere.
Who should attend

Anyone that works in a business or industrial environment and has direct contact with clients and business correspondence.